Privacy Policy

Effective Date: August 1, 2026

Twisted Ladder Labs (“Twisted Ladder Labs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.twistedladderlabs.com, place an order, or otherwise interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you place an order, create an account, contact us, or subscribe to communications, you may provide:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Company name (if applicable)
  • Order information
  • Account credentials
  • Any information voluntarily included in communications with us

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Date and time of visits

This information helps us improve website performance, security, and user experience.

Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Support shopping cart functionality
  • Enhance security

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Communicate regarding purchases
  • Respond to customer service inquiries
  • Verify age and account information
  • Improve website functionality
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send promotional emails if you have opted in
  • Maintain business records

Marketing Communications

If you choose to receive marketing emails, we may send updates regarding:

  • New products
  • Educational resources
  • Company announcements
  • Promotions
  • Newsletters

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Payment Information

Twisted Ladder Labs does not store complete payment card information on our servers.

Payments are processed by trusted third-party payment providers. These providers maintain their own privacy and security practices.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Email service providers
  • Professional advisors
  • Government authorities when required by law

These service providers receive only the information necessary to perform their services.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders
  • Maintain business records
  • Comply with tax and accounting obligations
  • Resolve disputes
  • Enforce our agreements
  • Meet legal requirements

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to your information
  • Correct inaccurate information
  • Request deletion where permitted by law
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Twisted Ladder Labs is intended for adults.

Our website is not directed toward individuals under 21 years of age, and we do not knowingly collect personal information from minors. If we become aware that personal information has been collected from an individual under the applicable age threshold, we will take reasonable steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Website Analytics

We may use analytics services to better understand how visitors use our website. These services may collect information regarding website usage, browser information, and device characteristics to help us improve our services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or website functionality.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Twisted Ladder Labs

2600A E Seltice Way #568

Post Falls, ID 83854

Email: admin@twistedladderlabs.com

Research Use Notice

Twisted Ladder Labs provides products intended exclusively for legitimate laboratory and scientific research purposes. Products offered on this website are not intended for human or veterinary use, are not approved as drugs or dietary supplements, and are not intended to diagnose, treat, cure, or prevent any disease. This notice does not alter or expand this Privacy Policy and is provided to clarify the intended use of products offered through our website.